Customer Support – Food Ingredients

Location: Geraldine, South Canterbury
Job Type: Fixed Term - 12 months

Hours: 30 – 40 hours negotiable

Are you passionate about delivering exceptional customer service and love working in a fast-paced, collaborative environment? Barkers Fruit Processors is looking for a proactive and detail-oriented individual to join our Sales team as a Customer Support – Food Ingredients specialist.

About Us

Nestled at the foot of the Four Peaks Mountain Range in Geraldine, Barker’s has proudly operated from the corner of the original family farm since 1969. With over 230 employees at our head office and factory, we offer diverse and exciting job opportunities in a truly unique setting. Come be part of a passionate team crafting delicious, high-quality products loved across New Zealand and beyond!

About the Role

Barker’s is seeking dedicated and enthusiastic Customer Support – Food Ingredients specialist to join our growing team. This is an exciting opportunity to work with a respected organization committed to providing exceptional customer service. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you!

This role is responsible for:

• Processing customer sales orders and work orders in internal systems
• Communicating order status and delivery timelines to customers
• Ensuring timely and accurate invoicing, including Certificates of Analysis
• Logging and managing customer complaints, and coordinating with Quality for resolution
• Collecting and updating customer sales forecasts monthly
• Monitoring stock levels and generating reports to support S&OP meetings
• Maintaining accurate pricing and product data in Exonet
• Supporting new product introductions and deletions, including customer communication
• Assisting the Business Manager and Junior Sales Rep with data analysis, briefs, and customer communications

What We’re Looking For:

• Minimum 3 years’ experience in customer service, administration, or sales support
• Strong Excel skills and confidence with data analysis
• Familiarity with inventory management systems
• Excellent written and verbal communication skills with a customer-friendly tone
• High attention to detail and accuracy in data entry
• A proactive, self-driven attitude with the ability to use initiative
• A friendly, approachable personality and ability to work well with others
• Willingness to challenge the status quo and contribute ideas
• Understanding of forecasting, stock management, and order processing

What We Offer

• Competitive hourly wage
• Comprehensive training and ongoing support
• Opportunities for advancement
• Inclusive and supportive team culture
• Flexible scheduling options

How to Apply

Submit your resume and a brief cover letter outlining your interest and relevant experience. We welcome applicants from all backgrounds and experiences.

Barker’s is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.