Customer Support – Food Service

Location: Geraldine, South Canterbury

Permanent Part-time
Hours: 25 – 30 hours negotiable

Join Barker’s and make a difference in the Food Service team!
We’re looking for a proactive and detail-oriented Customer Support – Food Service specialist to provide exceptional support to our New Zealand Food Service Sales team.

About Us

Nestled at the foot of the Four Peaks Mountain Range in Geraldine, Barker’s has proudly operated from the corner of the original family farm since 1969. With over 230 employees at our head office and factory, we offer diverse and exciting job opportunities in a truly unique setting. Come be part of a passionate team crafting delicious, high-quality products loved across New Zealand and beyond!

About the Role

This role ensures accurate and timely order execution, strong communication with internal and external customers, and contributes to the smooth running of our Food Service division. You’ll be the primary point of contact for Food Service customers, supporting the sales team and ensuring orders are processed and delivered in full, on time.

This role is responsible for:

• Processing customer sales orders and work orders in internal systems
• Coordinating with production planners and freight companies.
• Communicating order status, dispatch confirmations, and resolving freight queries
• Ensuring timely and accurate invoicing, including Certificates of Analysis
• Assist with monthly sales forecasts data preparation
• Monitoring stock levels, maintaining accurate pricing and product data
• Supporting new product introductions and deletions, including customer            communication

What We’re Looking For:

• Minimum 3 years’ experience in customer service, administration, or sales support
• Strong Excel skills and confidence with data analysis
• Familiarity with inventory management systems
• Excellent written and verbal communication skills with a customer-friendly tone
• High attention to detail and accuracy in data entry
• A proactive, self-driven attitude with the ability to use initiative
• A friendly, approachable personality and ability to work well with others
• Willingness to challenge the status quo and contribute ideas
• Understanding of forecasting, stock management, and order processing preferred.

What We Offer

• Competitive hourly wage and health insurance
• Comprehensive training and ongoing support
• Opportunities for advancement
• Inclusive and supportive team culture
• Flexible scheduling options

How to Apply

Submit your resume and a brief cover letter outlining your interest and relevant experience. We welcome applicants from all backgrounds and experiences.

Barker’s is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.