Export Customer Support

Location: Geraldine, South Canterbury

Job Type: Permanent, Full-time

Join our Export Team and help deliver Barker's products to customers around the world.

We are looking for a motivated, organised, and customer-focused person to join our Export Team as an Export Administrator. This role is critical to ensuring the smooth and accurate processing of export orders, maintaining strong relationships with customers and freight partners, and supporting the continued growth of Barker's export business.

________________________________________

What You’ll Be Doing

• Process export customer orders accurately and efficiently.

• Coordinate production schedules to meet customer delivery deadlines.

• Arrange freight and container bookings and prepare all export shipping documentation.

• Track shipments and communicate delivery updates and delays to customers.

• Record and monitor freight costs and maintain accurate shipping records.

• Assist with stock management activities, including monitoring inventory levels and identifying aged stock risks.

• Support new product launches and product range management activities within export markets.

• Participate in supply and demand planning meetings and provide updates on export priorities and stock movements.

• Support the Export Manager and wider Export Team with customer queries and administrative requirements.

• Manage customer credit application processes and maintain trading terms documentation.

• Ensure customer pricing is accurate and updated as required.

• Investigate and resolve customer complaints in collaboration with internal teams.

• Build strong working relationships with customers, freight forwarders, and cross-functional teams across the business.

________________________________________

What You’ll Bring

• Experience in administration, customer service, or a similar support role.

• Strong organizational skills with the ability to manage competing priorities and meet deadlines.

• High attention to detail and commitment to accuracy.

• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.

• Excellent written and verbal communication skills.

• Customer-focused, proactive, and solution-oriented.

• Strong relationship-building and problem-solving skills.

• Calm under pressure, reliable, and committed to continuous improvement.

• Experience with export documentation, logistics, or order processing is advantageous.

________________________________________

What We Offer

• Global impact – Play an important role in delivering Barker's products to customers around the world and supporting the growth of our export business.

• Collaborative team environment – Join a supportive and experienced team that values teamwork, knowledge sharing, and achieving great outcomes together.

• Opportunities to learn and grow – Develop your skills in export administration, international logistics, customer support, and supply chain coordination, with opportunities to broaden your responsibilities over time.

• Varied and meaningful work – Enjoy a diverse role where no two days are the same, working across customer service, logistics, planning, and export operations.

• Purpose, people and place – Enjoy working in a unique Geraldine setting at the foot of the Four Peaks, in a business that cares about its people, products, community, and future.

________________________________________

Submit your resume and a brief cover letter outlining your interest and relevant experience. We welcome applicants from all backgrounds and experiences.

Barker’s is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.